Terms of Service

Each client is unique and requires special attention when it comes to invoicing for my services. I work closely with you to make sure the method you choose is prepared to fit your needs. I am always available to discuss your specific requirements.

The following is a basic guideline for you to see how we can establish a good working relationship.

A signed contract is required prior to the establishing of a business relationship. The contract outlines all the details so there is no confusion of what is expected by both parties.

Method of Invoicing:
All invoices are sent via email with an attached time sheet.
Expenses incurred for projects are accurately tracked and added to the invoices. KH&C does not charge for minor, miscellaneous expenses; however postage, shipping costs, long distance and printing through an outside source are reimbursed.

With today’s technology there are several ways now to send payment for services rendered. I hope that you will find the following ways convenient.

Credit Cards, Business/Personal Check, PayPal

My clients NEVER pay for a “learning curve” unless proprietary knowledge is needed for the project.

Hourly Plan:
All work performed under this Plan will be billed at an hourly rate.
An invoice will be presented to you each month with my detailed Time Sheet in order to determine how much time was spent on a particular project.

There may be a deposit required for large projects.

Retainer Plan:
Often, clients like to start with a per-project arrangement, in order to get a feel of how the relationship will work. By using Kim Hughes as your professional real estate virtual assistant we are creating a partnership, so to speak. Using a monthly retainer based upon your needs enables us to develop a strong, professional relationship.
I offer a minimum monthly retainer of 10 hours or more per month.

A monthly invoice will be emailed to you with a time sheet attached.

Custom Pricing Plans/Per Project:
As we all know, there are times when you must have a project completed outside of normal business hours. A surcharge will apply to all “Rush” and Evening/Weekend project deadlines. This is something both KH&C and the client will discuss and agree to prior to the assignment.

I am always available to my clients should the need arise.

Due to the varying nature of services provided to my clients, quotes are provided on a per-project basis. A 50% deposit is required on all project plan assignments prior to work being started.

I am happy to discuss a customized pricing plan that can be tailored to fit your particular needs. Once we establish the assignment I can determine a price that you are comfortable with.

Other Terms:

  • My fees for services performed are billed in real time, by the minute.
  • Once I determine the scope of the project, a 50% deposit may be required before work can begin.
  • There is a fee for returned checks in the amount of $125.00.
  • There is a fee imposed for late payment. This fee is a percentage of the outstanding balance.
  • I hope this information has helped you in understanding how Kim Hughes and Company charges for services and should you have any questions, please do not hesitate to contact me.