When you work with Kim Hughes and Company, you are not getting one highly specialized executive assistant. You are getting a specialized team where every person knows their role and every role serves your business.
Every member of this team is USA-based. Every member has real estate experience. Nobody here is learning on the job with your business or your clients.
We carry over 100 years of combined real estate experience across the team. We have managed thousands of transactions, built hundreds of marketing systems, and supported agents in every type of market across the country. That depth of experience is what you get when you partner with us.
Here is the team that will be working in your business.
Kim Hughes | Owner and CEO
Kim built the first real estate virtual assistant company in the real estate industry in 1999. Her background in real estate goes back to 1981 when she started her career at a Dallas mortgage company while completing her degree in Business, Marketing, and Real Estate Development at SMU. From there she moved into commercial leasing, real estate development, and business consulting for some of the top real estate firms in the country.
She has worked across virtually every area of the real estate industry: residential, commercial, leasing, development, investments, mortgage lending, and operations. That breadth of experience is what makes Kim's perspective different from any other real estate virtual assistant company owner in the industry. She does not just understand the support side. She understands the entire business.
Kim personally handles all discovery calls, coaching, content creation, program delivery, and client strategy. When you schedule a call, you are talking to Kim. When you join the Real Estate OS Accelerator, Kim is your coach. Kim is also the one who is reviewing your systems through the Real Estate Systems Snapshot.
She is also the host of the Unstoppable Real Estate Agents Podcast, which she started in 2023. The creator of multiple programs and resources that have helped thousands of agents build better businesses.
Amy Snodgrass | Marketing, Transaction Management and Accountability
Amy has been part of the Kim Hughes and Company team since 2010. She brings a deep real estate background to everything she does, and her range of expertise is one of the broadest on the team.
Amy manages real estate marketing campaigns, handles transaction coordination for client agents, builds and implements systems and procedures, She also works directly with Kim on the internal operations of the business.
Amy is Kim's right hand. She has been a driving force behind the team's growth for over 15 years and brings a level of institutional knowledge to every client relationship that is impossible to replicate.
Megan Bowen | Business Manager, Bookkeeper, Marketing and Systems Expert
Megan has been part of the team since 2011. Her real estate knowledge runs deep and her ability to work with agents across every area of their business is what makes her one of the most versatile people on the team.
Megan specializes in listing marketing, back office organization, CRM setup and management, and building the operational systems that allow agents to stop running their business from memory. She works with agents one on one as an accountability partner to help them stay focused, build better habits, and follow through on the goals they set.
She also manages bookkeeping for clients by keeping their books current monthly and making sure every agent who works with her goes into tax season organized and ready. When it comes to knowing what real estate agents need and how to customize it for their specific market and personality, Megan has 20 years of on-the-ground experience to draw from.
Heather Hughes | Content Creator and Marketing Manager
Heather has been part of the team since 2011. She is the creative force behind Kim Hughes and Company's brand presence and content output. Her expertise is in content creation, graphic design, and social media marketing.
Heather handles all editing for the Unstoppable Real Estate Agents Podcast, manages social media marketing for Kim Hughes and Company, and brings a sharp creative eye to every piece of content that represents the brand. Her work is what keeps the company's marketing polished, consistent, and visually compelling.
Heather is also Kim's daughter-in-law and Phillip's wife, which means the family investment in this company runs deeper than just business.
Erica Ortega | Transaction Coordinator
Erica brings a natural eye for detail and a strong organizational instinct to every transaction she manages. Her focus is on making sure every deal moves from contract to close without anything slipping through the cracks.
She oversees document compliance, deadline tracking, communication with all parties, and the dozens of moving pieces that make a transaction either smooth or stressful for an agent and their clients. With Erica managing a transaction, agents know their clients are being taken care of and their files are in order at every stage of the process.
Stephen Hughes | Digital Media and Social Media Strategy
Stephen is the owner of Hughes Media ETX, a social media and video company based in Tyler, Texas. He brings current, hands-on expertise in digital content creation, video production, and social media strategy to the Kim Hughes and Company team.
Stephen keeps the team up to date on the latest platform changes, content formats, and social media strategies that are actually working right now. In an industry that shifts constantly, having someone on the team who lives and breathes digital media every day is a genuine competitive advantage for the agents we serve.
Stephen is also Kim's youngest son, which means the family commitment to this work extends across generations.
Julie Mairi | Tech, Funnels and Systems Builds
Julie joined the team in 2021 and focuses on the technical side of the business. Her work covers the backend systems that keep everything running: funnel builds, automation setups, technology integrations, and complex website configurations that require a deeper technical skill set.
When a client needs a system built that goes beyond standard website management, when a funnel needs to be designed and connected, or when a technical integration needs to be configured correctly, Julie is the one who handles it. She brings precision and patience to work that most people find overwhelming and does it consistently and accurately.
Caley Walsh | Website Designer and Manager
Caley designs and manages customized websites for Kim Hughes and Company clients. Her focus is on building real estate websites that do more than just look good. She understands what a real estate website needs to function correctly: proper IDX integration, clean navigation, strong calls to action, lead capture that actually works, and SEO structure that helps agents get found.
Caley also manages the kimhughes.com website, keeping it current, functional, and performing at the level a 25-year industry pioneer's site should perform. Her attention to the details that most web designers miss is what makes her work stand out for agents who want a site that converts visitors into clients.
What Makes This Team Different
Most virtual assistant services put one person on your account. That person does their best across every area of your business regardless of whether it is actually their area of strength.
We work differently. Every team member has a defined area of expertise and a track record in that area. Your transactions go to the people who live and breathe transaction coordination. Your marketing goes to the people who have been building real estate marketing systems for over a decade. Your website goes to someone who understands what makes a real estate website actually work.
The result is a level of quality and consistency that a single generalist assistant simply cannot match. Your business gets expert attention in every area, not average attention across all of them.
You are not hiring an assistant. You are gaining a team. There is a significant difference in what that produces for your business.
Ready to Meet the Team in Person?
The best way to understand how we work and what we can do for your business is a conversation. Schedule a free 20-minute discovery call with Kim and let us talk about your business, your current situation, and how our team can step in and make a real difference.