Kim Hughes

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September 10, 2015 By Kim Hughes Leave a Comment

Take the High Road

Take the High RdYou’re a seriously committed business professional, and you invest much of yourself in your business, as all successful people must. You work hard for your clients and strive to develop a good working relationship with them. Consequently, when you abruptly lose a client, it hurts; the more work you have invested in that client the greater the sting. However, losing a client is a fact of business life and business professionals must learn to deal with it positively.

Initially, losing a client may feel like a rejection of you, your efforts, or your business. But it may not be. Ultimately it is the client’s decision to employ your business, and their decision to remain or leave. When they leave in the midst of a project, it may actually have nothing to do with you. Though it is still difficult for you to accept, it could be that the client is just not really completely committed to success; you may have already received indications of this through missed appointments, etc.; or it could be their own personal or financial situation as well.

Review feedback, if you have received any, and first determine the truth of it. Based on your findings, make changes if any are warranted. Talk positively with yourself about the event. Also review your policies and address this issue if you have not already, and develop policies which might turn such a situation around.

Regardless of the reasons for a client leaving, as a professional you must always take the high road and respond graciously and positively, difficult as that may be. Your reputation and future business depend on it. There is always the possibility that the client may return in the future, and in that event, you may wish to decide your course of action in advance through specific policies.

In the meantime, there are therapeutic things you might may want to employ to alleviate some of your disappointment; for instance, write a letter or email to the client and express your feelings resulting from their behavior, but do not send it. Many people find this cathartic and relate that shortly after, they feel much better and are ready to move on from the event.

Maybe you need to review your skills to refresh or learn more and your industry. This is where you should always work on providing the best services to your clients. By continuing to educate yourself you not only create more of a demand for your services, but you build confidence in knowing you are always improving who you are and what you have to offer.

Above all, do not dwell on the event or continually question your abilities. Instead focus on the positive – your other clients. As a successful business professional, you have many positive experiences to help restore your confidence and self-esteem. Dwell on these instead, then let go and move on.

Do you find that with your busy schedule that you don’t have time to implement these very important client relationship management tasks? Get in touch with Kim Hughes today and learn how client relationship management can be made simple, with no burden to you.

Imagine you were offered the opportunity to be coached both on-site and virtually – by the leading expert in the real estate assistant industry through the 10 most important areas of a real estate agent’s business. Introducing the Real Estate Assistant Playbook. Designed for both real estate assistants and agents, The Playbook offers the training you need to excel in the business of real estate today! Visit TheRealEstateAssistantPlaybook.com for more information.

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Filed Under: Blog, coaching, kim hughes and company, kim hughes real estate virtual assistant, real estate agents, virtual assistants

November 18, 2008 By Kim Hughes Leave a Comment

Are You Prepared to Send Your Holiday Cards?

Well, another task that a virtual assistant can assist you with is preparing your holiday cards. How can a virtual assistant help you with this important task you ask? Well, all you need to do is send the virtual assistant your holiday cards, database, postage and the message you would like to include along with your signature. The virtual assistant will write the message in each card, include your signature, prepare it for mailing, place a stamp on the envelope and take it to the post office for you. And, if you would like to include a gift, your virtual assistant can order it for you.

But, what if you don’t want to delegate this important project to a virtual assistant, but you still do not have the time to get this together. Well, you might want to consider Send Out Cards to help you out. Once you open your account you can upload your database, choose your card, include your message to each one of your recipents, choose your gift, choose the date to send the card and gift and then SUBMIT.

Or, you can have your virtual assistant handle this for you as well. All you need to do is open the account. This literally takes 5 minutes at the most.

By having this incredible time-saving, cost effective program you can send cards on a whelm. Send a birthday card, thinking of you card, congratulations on your new home card, thank you for the referral card and the list goes on. This program offers you unlimited possibilities and one that is becoming the must have program for any real estate agent or for any business for that matter.

Want more information on how this program works? Easy, go to Send Out Cards and take a look around. Want a personal walk-through on how this program is going to benefit you and your business? Then let me take you on a tour of the back-end. If you have 20 minutes – it could be the best 20 minutes you ever spent on your business.

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Filed Under: holiday cards, holiday gifts, kim hughes, kim hughes real estate virtual assistant, real estate programs, send out cards, virtual assistants

Kim Hughes | Real Estate Strategy Coach

Ready to create a strategy to improve your business on all levels? Schedule a private consultation to discuss your specific needs today so we can create a strategy that is customized to you and your market. Call or email me and let’s move forward in executing your vision.
 

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PK Hughes, LLC – dba Kim Hughes & Company, a Texas Corporation formed in 1999. .
Kim Hughes & Company offers real estate virtual assistant services to real estate agents by providing strategies with solutions on how to run a successful real estate business including marketing, social media marketing, blogging, not to mention implementing and managing everyday support services.

 

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