In this episode of the Unstoppable Real Estate Agents Podcast, Kim wraps up our “Back to Basics” series on the role of real estate virtual assistants and discusses the keys to building trust and achieving success when working with them. This topic draws from her own experiences and valuable insights which she shared in recent podcast episodes.
Building a Strong Team: Kim’s journey in the real estate virtual assistant industry began as a solo venture, but as the demand for comprehensive support grew, she realized the importance of building a strong team. Each of her team members brings unique skills to the table, united by a strong work ethic and an unwavering commitment to exceeding client expectations.
Trusting a Virtual Assistant: Building trust with a virtual assistant can be a common concern, especially when face-to-face meetings aren’t possible. However, that trust forms the bedrock of a successful virtual working relationship. Effective and open communication plays a pivotal role in this process. We’re fortunate to have various modern communication channels like phone calls, emails, text messages, and video calls to bridge the physical distance.
Sharing personal experiences and strategies for cultivating trust with clients is equally vital. Demonstrating reliability, competence, and a sincere dedication to their success can go a long way.
Structured Virtual Assistance: In a virtual environment, a well-structured approach is essential. Real estate virtual assistants like us meticulously organize our services to cater to diverse client needs. We customize our support to each client’s specific requirements and adapt to different time zones, a common challenge in our line of work.
Handling Emergencies: Emergencies can happen in any business. In this episode, Kim shares a real-life example of how her team adeptly managed a crisis, showcasing their ability to ensure seamless continuity of services without missing a beat.
Success Stories: Seeing clients succeed and grow is one of the most rewarding aspects of our work. Many clients come to Kim through referrals, highlighting the positive impact we have on their businesses.
Setting Expectations and Contracts: To maintain a healthy working relationship, clear expectations are paramount. Transparent communication between clients and virtual assistants is key, and Kim advocates for short-term contracts, typically around 30-90 days, to provide flexibility for both parties.
Paying a Virtual Assistant: Rates for virtual assistants can vary significantly. We encourage clients to consider their unique needs, the value of services provided, and the quality of assistance rather than just focusing on the cost. Striking a balance between affordability and quality is essential.
Services Provided by Real Estate Virtual Assistants: Real estate virtual assistants offer a wide range of services that greatly benefit professionals in the field. Some key services we provide include marketing listings, transaction management, social media management, website management, and systems development. These services are tailored to meet the specific needs of our clients.
The Future of Virtual Assistance: Having worked remotely for nearly 24 years, Kim can attest to the effectiveness of virtual assistance. As the world adapts to more remote work, real estate agents transitioning to this model must stay organized and structured to thrive.
Real estate virtual assistants like us play a pivotal role in supporting professionals in the industry. Building trust and achieving success in this partnership requires effective communication, clear expectations, and a well-structured approach. The flexibility and specialized services offered by virtual assistants make them invaluable assets in the evolving world of real estate.
If you’re considering working with a real estate virtual assistant or want to learn more about our services, please feel free to reach out. Your journey to success in the real estate industry might just begin with the assistance of a virtual partner.